I don’t have a good answer for you other than to let you know that we’ve had fits with the reliability of that particular feature with the latest iteration of the software and our tech types have not found an obvious answer. On any given day, we may get all, some or none of the notifications apparently based solely on the whims of the board gremlins.
In other words, it is a recurrent problem impacting everyone and we don’t know what is causing the conundrum. I wish I had a better answer for you.